Delete your Apti account
Apti is a technology service platform by Codepackers Software Solutions Pvt Ltd. This page is for everyone who uses AptiMart in Apti: customers, shop owners and shop staff. You can delete your account at any time.
In the app
- Open Apti and tap your picture at the top right.
- Tap Sign-in and security, then Delete my account.
- Confirm. You are signed out on every device.
If you are a shop's main owner, hand the shop over to a co-owner first. The app tells you.
Without the app
Email support@codepackers.com from the email address or mobile number on your account, with your Apti login ID. We check it is you and reply within 30 days.
What happens
- For 30 days your account is switched off. Signing in again in that time cancels the deletion.
- After 30 days your profile, photo, addresses, location and the files you sent are deleted. Your name shows as "Deleted account".
- Messages you sent stay in the other person's chat under "Deleted account" until they are deleted, 90 days after they were sent.
- If you signed in with Google, that link is deleted with your profile. To end it sooner, disconnect it in the app (your picture › Sign-in and security › Connected accounts), or remove Apti from the apps connected to your Google account.
- As Indian law requires, your login ID, mobile number, email and PAN are kept for 180 days after deletion, then deleted.
- Orders and payment requests stay with the shop as its business record. Reports and sign-in records are kept for the periods in our privacy policy.